Privacy Policy

KC Mobile Shine LLC — Kansas City Metro, Kansas

Last Updated: June 2025

Your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights as a customer. We are committed to being transparent and handling your data responsibly.

1. Information We Collect

We collect personal information that you voluntarily provide to us or that is automatically gathered when you interact with our website or advertising. This may include:

  • Full name
  • Email address
  • Phone number
  • Vehicle information (make, model, year, condition)
  • Service address or location
  • Messages, inquiries, or notes you submit
  • Website usage data (pages visited, time on site, clicks, device type, IP address)

2. How We Collect Information

We collect information through the following channels:

Website Forms: Contact forms, booking forms, and scheduling tools on our website.
Facebook & Instagram Lead Ads: When you submit your information through our social media advertising campaigns on Meta platforms.
Phone, SMS & Email: When you call, text, or email us directly to inquire about or schedule services.
Cookies & Tracking Technologies: Our website uses cookies, pixels, and similar tracking tools to collect browsing data automatically when you visit our site.
Advertising Pixels: We use Meta (Facebook/Instagram) Pixel and other ad tracking tools that may collect data about your interactions with our ads and website.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Fulfillment

To schedule, confirm, and complete your auto detailing appointment.

Customer Communication

To respond to inquiries, send appointment reminders, and follow up after service.

Marketing & Promotions

To send you special offers, updates, and promotions via email or SMS (with your consent).

Advertising Optimization

To run and improve targeted ad campaigns on platforms like Facebook and Instagram.

CRM Management

To manage customer records, track service history, and improve our operations.

Analytics & Improvement

To understand how visitors use our website and improve our content and services.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third-party service providers who help us operate our business, including:

Advertising Platforms: Such as Meta (Facebook/Instagram) for ad targeting and campaign performance tracking.
CRM Systems: To manage customer relationships and service records.
Email & SMS Providers: To send appointment confirmations, reminders, and marketing messages.
Analytics Services: Such as Google Analytics, to understand website traffic and user behavior.
Payment Processors: To securely handle transactions when you pay for services.

All third-party providers are required to handle your data responsibly and only for the purposes we specify. We do not authorize them to use your information for their own marketing purposes.

5. Cookies & Advertising Pixels

Our website uses cookies and advertising tracking technologies to improve your experience and help us run effective marketing campaigns.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Advertising Pixels

We use the Meta Pixel (Facebook/Instagram) and similar tools. These pixels may:

  • Track when you visit our website after seeing one of our ads
  • Help us build custom audiences for future advertising
  • Measure the effectiveness of our ad campaigns
  • Allow us to show you relevant ads on social media platforms

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance or Network Advertising Initiative. Note that disabling cookies may affect some website functionality.

6. Data Retention & Security

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically kept for up to 3 years after your last interaction with us, unless a longer period is required by law.

Security Practices

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure platforms for data storage and limiting access to your information to authorized personnel only. However, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. We respect these rights for all customers, including those in California under the California Consumer Privacy Act (CCPA).

Right to Know: You may request to know what personal information we have collected about you and how it is used.
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out: You may opt out of receiving marketing emails or SMS messages at any time by contacting us or using the unsubscribe link in our messages.
No Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in the section below. We will respond to your request within 30 days.

8. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Phone / SMS

913-991-3388

Service Area

Kansas City Metro, KS

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Have Questions About Your Privacy?

We're happy to answer any questions about how we handle your personal information.

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